In order to provide our Services to you, we may collect, store, use, process, and transfer certain personal information about you, during your use of this website or our services (together, the “Services”). This privacy policy (“Privacy Policy”) governs the collection and use of personal information and ‘sensitive personal data or information’ of users by myWanderLoop. 

Please also see our User terms and conditions available here. Certain capitalized terms used in the User terms and conditions are also utilized in this Privacy Policy. 

This Privacy Policy, read together with the terms of use of the Website, constitutes a legal and binding agreement between you and myWanderLoop and is enforceable under the laws of India. 

The Privacy Policy is subject to revisions at any time, as determined by myWanderLoop, without notice, and any such changes are effective immediately upon being posted on the Website; any use of the Website thereafter will be deemed to be an acceptance of these changes by you. You are strongly urged to read this Privacy Policy in its entirety and to periodically check this page to understand how modifications or revisions to this policy affects the use of our information. myWanderLoop shall not be responsible for your failure to remain informed about such changes. 

Types of Information Collected

myWanderLoop collects the following types of information from its Users. 

  1. Full name;
  2. E-mail address;
  3. Location information, including the GPS location of any person scanning the Code. 
  4. Photograph or profile picture; 
  5. Home address (including city or town); 
  6. Billing or shipping address; 
  7. Phone numbers;
  8. Account login credentials and password;
  9. IP addresses; 
  10. Medical history and information regarding the Patient, provided by either the Patient or the Registrant at the time of registration or through ongoing use of the Services, including but not limited to:
    1. medical treatment, procedures conducted, or diagnosis by a healthcare professional, 
    2. prescription and medication schedules, 
    3. symptoms, injuries, illnesses, outcomes or reports of medical treatment, lab results, or clinical information, 
    4. hospital, clinic or healthcare provider preference and such third party or person’s details, 
    5. treatment preferences, and
    6. registration numbers for the Patient at any hospitals, clinics or healthcare provider. 
  11. Emergency contact details of the Patient, which may include the Registrant, any identified third party, or any medical professional or healthcare service provider’s personal contact details. 
  12. Payment information and history (excluding payment details that shall be collected and processed by an authorised payment service provider, which myWanderLoop does not collect). 
  13. Aadhaar details only for the purpose of offline verification as approved and permitted under applicable law (to clarify, we will not process your biometric information at any time).

We use personal information collected from you or third party sources to provide you with our Services. We may also use information collected about you to: (i) administer your Account; (ii) respond to and resolve customer service requests; (iii) obtain your feedback regarding our Services or Website; and (iv) analyse user behaviour, on an aggregated or anonymised basis only. We may also collect information about your use of your device and our Website or Services, performance information, and Website preferences. 

When you assign an Emergency Contact, such person’s contact details (i.e. phone number) will be printed on the Device.  

We may use your contact information to call or send you personalised messages (including emails or SMS) pertaining to your health interests, including announcements, reminders, news, and sourced content. We may also send relevant offers and information materials on behalf of our select partners, as pertaining to your health interests. 

We may combine personal and non-personal information collected from you, and may combine it with information provided about you by third parties. 

In the event you provide to us any personal or personally identifiable information (including sensitive personal data or information) of any third party or person, you accept that you have procured relevant consents from such third party prior to transferring or providing us with such information. 

The above information may contain ‘sensitive personal data or information’ as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (Data Protection Rules), and myWanderLoop will collect, store, use, process, and transfer such information as prescribed under these rules. 

All payments are processed through our select payment service providers only. We will not collect details regarding your credit card or other payment instruments, other than any information provided regarding you by our payment service provider (for example, the balance funds in your payment wallet). 

Collecting and Processing Entity

The information above will be collected and retained by the following entity:

Sare Jahan Se Acha Socio-Eco-Pol Foundation Private Limited

(A Section 8 Not for Profit Company)

  1. No. 208, Fl-E-102, Kalpataru Regency 

Phase – II, Lane 10, Kalyani Nagar, 

Pune – 411006, Maharashtra, India

Purpose of Collection 

myWanderLoop uses the information collected from you for the provision of Services to you. Additionally, myWanderLoop will use your contact information to communicate with you from time to time, with marketing information, invoices, or other information pertaining to the Services. You will, at all times, have the option to refrain from disclosing your personal information to myWanderLoop. You will also have the option of withdrawing consent previously provided to myWanderLoop. In such cases, myWanderLoop shall no longer be obliged to continue providing services to you or continue to provide you with access to the Services. 

Access to Sensitive Personal Data or Information

You will have the right, upon request, to access and review the ‘sensitive personal data or information’ provided by you and held by myWanderLoop. Upon discovering that the ‘sensitive personal data or information’ provided is inaccurate or deficient in any manner, you will have the right to request suitable changes or amendments to such data, which may be provided by myWanderLoop, when feasible. 

Disclosure 

myWanderLoop will share and disclose information pertaining to you with:

  1. any person that scans the Code; 
  2. any hospital, clinic, healthcare provider, pharmacy or other such entities or persons necessary in order to provide timely and appropriate treatment to you, or is necessary to provide you the Services. 

Other than as stated above, myWanderLoop will not publish or disclose ‘sensitive personal data or information’ pertaining to you without your prior consent, unless it is required to do so in order to provide the services to you, or if mandated by law, or if you have previously provided to your consent.

myWanderLoop will disclose any personal information or ‘sensitive personal information’ if it is ordered to do so by a court of competent jurisdiction or to any government agency if required by law. 

Retention 

myWanderLoop will retain your information only for as long as you use our Services and your myWanderLoop account is in existence. myWanderLoop may retain your information even after your myWanderLoop account has been deleted if and for as long as it is necessary in order to comply with its obligations under law. 

Transfer 

myWanderLoop shall not transfer the ‘sensitive personal data or information’ pertaining to you to any third party without your prior consent, unless such transfer is necessary for performance of a contract between myWanderLoop (or any entity on its behalf) and you.

myWanderLoop stores your ‘sensitive personal data or information’ on its cloud servers operated by Amazon Web Services, which is located in India. 

The ‘sensitive personal data or information’ shall be transferred only to a third party that ensures the same level of data protection that myWanderLoop has adopted, as provided for under the Data Protection Rules. 

Cookies

We may collect usage information through cookies. You may disable cookie collection through your browser or device. If you choose to disable cookies or flash cookies on your browser or device, some features of the Services may not function properly or may not be able to customize communications or promotions to you.

Cookies that we collect may be of two kinds: analytics and advertising. We may use information collected through cookies for target advertising or marketing. Such information collected is only linked to an anonymous cookie or advertisement ID and does not include any personal information such as names, addresses, or contact information. 

If you are accessing a third party page through the Website, we cannot control the use or your cookies. Use of third party cookies would be governed by the privacy policies of the respective third parties. For example, if you click on a banner advertisement hosted on our Website, you will be redirected away from the Website to a third party’s website. These other websites may collect information independently regarding you through their own cookies or otherwise solicit personal information from you. We encourage you to note when you leave our Website or Services, and to read the privacy policies of the third party websites that you visit. 

Security Practices and Procedures

myWanderLoop ensures the confidentiality and security of the personal information and ‘sensitive personal data and information’ provided its users by implementing comprehensive information security practices and standards as mandated by the Data Protection Rules. We use industry-standard security practices to protect the confidentiality and security of your information.  

 

Grievance Officer 

If you have any concerns or questions in relation to this Privacy Policy you may address them to our grievance officer whose name and address are as follows:

Mrs Yogita Bareja – Email at grievance@mywanderloop.com

Sare Jahan Se Acha Socio-Eco-Pol Foundation Private Limited

(A Section 8 Not for Profit Company)

No. 208, Fl-E-102, Kalpataru Regency

Phase – II, Lane 10, Kalyani Nagar, 

Pune – 411006, Maharashtra, India